Privacy Policy

🗓 Effective Date: 01/01/2024
📌 Business Name: Robert S J Lucas Limited
🔗 Website: musicsoundacademy.com
✉️ Contact: Robert Lucas (rob@musicsoundacademy.com)

1. Who We Are

We are Music Sound Academy, a UK-based business providing music tuition and coaching. We are committed to protecting your personal data and your privacy.

Our registered address is: Available on request.
You can contact us at rob@musicsoundacademy.com.

2. What This Policy Covers

This privacy policy outlines:

• What personal data we collect
• Why we collect it
• How we use it
• How we store it
• Your rights under UK GDPR

3. Personal Data We Collect

We may collect and process the following types of data:

• Contact Information: name, email address, phone number
• Booking Information: service booked, date/time, payment confirmation (no card details are stored by us)
• Email Subscriptions: your name and email if you sign up to our mailing list
• Communications: messages or enquiries you send us via contact forms or email
• Technical Data: IP address, browser type, operating system, device information
• Usage Data: pages visited, time on site, and interactions (via analytics tools)

4. How We Collect Your Data

• When you fill out a form on our website
• When you subscribe to our newsletter
• When you make a booking or purchase
• When you contact us directly via email or other channels
• Via cookies and analytics tools like Google Analytics

5. Why We Use Your Data (Lawful Bases)

Under the UK GDPR, we rely on the following lawful bases:

6. Cookies and Analytics

We use cookies to improve your experience on our website and to understand how visitors use it.

• Essential Cookies: Required for site functionality
• Analytics Cookies: Used to collect anonymised usage data (via Google Analytics or similar)

You will be asked for consent where necessary via our cookie banner.

7. Sharing Your Data

We do not sell or rent your personal data.

We may share it with trusted third parties solely for operational purposes:

• Email marketing providers (e.g. MailerLite)
• Booking platforms (e.g. ScheduleApp)
• Payment processors (e.g. Stripe or PayPal)
• Analytics tools (e.g. Google Analytics)

These providers are bound by data protection obligations and may only use your data as instructed by us.

8. How We Store Your Data

We store your data securely using password-protected accounts and encrypted services where possible. Data is only retained as long as necessary:

• Contact form data: up to 12 months
• Booking and purchase records: up to 6 years (for tax/legal reasons)
• Newsletter data: until you unsubscribe
• Analytics data: typically retained for up to 26 months

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to processing based on legitimate interests
• Withdraw consent (e.g. unsubscribe from emails)
• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, email us at [Insert your contact email].

10. Changes to This Policy

We may update this policy occasionally. We’ll notify users by updating the date at the top of this page. Significant changes will be clearly communicated via our website or email if appropriate.

11. Contact

For questions, concerns, or data requests, contact:
Email: rob@musicsoundacaddemy.com
Postal address: 4/8 Paisley Close, 101 High Street, Edinburgh, EH1 1SP.