Terms and Conditions
Robert S J Lucas Limited 

(MusicSoundAcademy.com)
Effective Date: 01/01/2024

1. Introduction

These Terms and Conditions govern all lessons and services provided by Robert S J Lucas Limited, a company registered in the UK at 4/8 Paisley Close, 101 High Street, Edinburgh, EH1 1SP. By booking any lesson, course, or coaching session, you agree to these terms.

2. Services

We offer:

  • Private lessons and coaching in piano, composition, and music production
  • Both online and in-person formats
  • One-to-one tailored tuition for adults and children

3. Booking and Payment

  • Lessons are booked via the Scheduler App or by email/contact form.
  • Payment options: cash, bank transfer, or Stripe (card).
  • Clients may choose between:


    • Pay As You Go (PAYG) – booked individually
    • Block Bookings – typically in sets of 5
    • Monthly Subscription – 3 lessons/month unless agreed otherwise
  • Subscriptions renew automatically unless cancelled.
  • Invoices are available on request.

4. Cancellations and Refunds

  • Clients must give at least 24 hours' notice before a scheduled lesson to reschedule.
  • For PAYG lessons, refunds are granted only if notice is given and the lesson is not taken.
  • For block bookings, refunds for unused lessons are given minus any taken, which will be charged at the full rate of £40 per lesson.
  • Monthly subscribers must give 1 month’s notice to terminate. Once payment is made for the upcoming month, lessons are forfeited if not taken.
  • If the tutor cancels, you may reschedule or receive a refund.

5. Lesson Conduct

  • Clients are expected to behave respectfully.
  • Lessons may be stopped if behaviour is inappropriate or fees are unpaid.
  • Continued misconduct may result in service termination without refund.

6. Rescheduling and Holidays

  • Lessons are organised in 5-week blocks with breaks between to accommodate different payment models.
  • Clients reschedule directly with their tutor.
  • Scheduled breaks are communicated via the newsletter, student notes, or verbally.

7. Use of Learning Materials

  • Original materials (e.g. lesson PDFs, recordings) are for personal use only.
  • Redistribution, resale, or unauthorised sharing is strictly prohibited.

8. Limitation of Liability

We are not liable for:

  • Any indirect or consequential loss
  • Technical failures during online lessons
  • Student progress or outcomes
  • Missed lessons due to client-side errors (e.g. internet outages, miscommunications)

Our total liability shall not exceed the amount paid for the affected lesson(s).

9. Data Protection

We collect and process personal data in line with UK GDPR. See our Privacy Policy for full details.

  • Lesson data may include communications, booking details, and progress notes.
  • Data is only shared with service providers (e.g. Stripe, Scheduler App) for administrative purposes.

10. Teaching Children (Under 18)

  • We teach clients under 18 with appropriate parental/guardian consent.
  • A parent/guardian is welcome to attend the lesson if desired.

11. Termination of Services

  • Monthly subscribers may cancel with 1 month’s notice.
  • Block clients may cancel with 1 week’s notice.
  • Prepaid lessons will be refunded according to our refund policy above.
  • We reserve the right to terminate services at our discretion, including for non-payment or misconduct.

12. Governing Law

These Terms and Conditions are governed by the laws of Scotland and the wider United Kingdom. Any disputes will be resolved under the jurisdiction of the UK courts.

Contact:
Email: rob@musicsoundacademy.com
Address: Robert S J Lucas Limited, 4/8 Paisley Close, 101 High Street, Edinburgh, EH1 1SP